Shipping, Return & Exchange Policy
Shipping, Return & Exchange Policy
Welcome to Auto Sparks’ Policy Section! We are committed to making your shopping experience convenient and satisfying.
Shipping Policy
- Nationwide Delivery: We offer delivery services across Pakistan, aiming to get your items to you as swiftly as possible.
- Delivery Time: Orders are typically processed and dispatched within 1-2 business days. Most orders arrive within 3-7 business days, depending on your location.
- Shipping Charges: We aim to keep shipping affordable. Charges will be clearly displayed at checkout based on your location and package weight.
- Cash on Delivery: Available nationwide for added convenience.
Return & Refund Policy
We value your satisfaction and stand by the quality of our products. Should you face any issues, our return and refund policy is designed to help.
- Eligibility: Returns are accepted within 10 days of the delivery date.
- Return Condition: Items must be unused, in their original packaging, with tags intact to qualify for a return.
- Refund Process: Once the returned item is received and inspected, we will process your refund. Refunds are typically issued within 5-7 business days to the original payment method.
- Return Shipping Charges: If a product is returned due to a fault on our part (e.g., incorrect or defective item), we cover the shipping costs. For other reasons, the customer covers return shipping.
Exchange Policy
In case you wish to exchange an item:
- Exchange Eligibility: Exchanges are allowed within 7 days of delivery and must meet the same return conditions.
- Process: Contact our customer service team to initiate an exchange request. We’ll guide you through the steps and help select your preferred replacement.
- Exchange Processing: Exchanges are processed upon receipt of the returned item and may take up to 5-7 business days.
At Auto Sparks, customer satisfaction is our priority, and we are here to help. For any questions or concerns, feel free to reach out to our customer support team.